Opening Hours

The Health Centre

Day Opening hours
Monday 22 July
8am to 6:30pm
Tuesday 23 July
8am to 6:30pm
Wednesday 24 July
8am to 6:30pm
Thursday 25 July
8am to 6:30pm
Friday 26 July
8am to 6:30pm
Saturday 27 July
Closed
Sunday 28 July
Closed

Heaton Avenue Surgery

Day Opening hours
Monday 22 July
8am to 6:30pm
Tuesday 23 July
8am to 6:30pm
Wednesday 24 July
8am to 1pm
Thursday 25 July
8am to 6:30pm
Friday 26 July
8am to 6:30pm
Saturday 27 July
Closed
Sunday 28 July
Closed

Telephone lines

Main telephone lines are open for queries Monday to Friday 08:00 – 18:30

Health Centre - Main Line 01708 343991. Appointment Line 01708 348963.

Heaton Avenue - Main Line 01708 343300. Appointment Line 01708 386655.

Heaton Avenue Surgery will be closed on Wednesdays from 13:00. Telephone lines will be diverted to The Health Centre.

During this time you may attend the Health Centre for any queries you may have.

When We Are Closed

 

If you need an urgent appointment contact the practice during opening hours between Monday to Friday 8am to 6.30pm For Health Centre call 01708 348963 or for Heaton Avenue call 01708 386655 alternatively follow this link to submit a request Contact us about your request (accurx.com)

When the practice is closed, please ring NHS 111 or use NHS 111 online and they can help you with booking an urgent GP appointment.

Routine and urgent appointments are provided in the evening and weekends.

You should only attend A&E if you need immediate care for something that is very serious or life-threatening. If your condition isn’t life-threatening, in many cases you could be seen faster by using other local services in your community.

If you feel unwell or have a minor injury, your local pharmacy can also offer advice and some medicines. Many pharmacies are open late and at the weekends, and you do not need an appointment to be seen. Find your nearest pharmacy.

If you live in Barking and Dagenham or Havering, you can also get help with minor injuries and illnesses at our community Urgent Treatment Centres at Barking Community Hospital and Harold Wood Polyclinic. These are open 8am-9pm, seven days a week. You can call NHS 111 to book an appointment or walk in and wait to be seen. 

If you are feeling overwhelmed and need urgent help because you are worried that you might harm yourself or someone else, contact your local mental health crisis line. Trained professionals are there to help you 24 hours a day, 365 days a year by calling 0800 995 1000.

For more information on finding the right NHS help visit www.northeastlondon.icb.nhs.uk/urgentcare

Find urgent and emergency care services

Adults – call 999 or go to A&E now for any of these:

signs of a heart attack chest pain, pressure, heaviness, tightness or squeezing across the chest

signs of a stroke face dropping on one side, cannot hold both arms up, difficulty speaking

sudden confusion (delirium) cannot be sure of own name or age

suicide attempt by taking something or self-harming

severe difficulty breathing not being able to get words out, choking or gasping

choking on liquids or solids right now

heavy bleeding spraying, pouring or enough to make a puddle

severe injuries after a serious accident or assault

seizure (fit) shaking or jerking because of a fit, or unconscious (cannot be woken up)

sudden, rapid swelling of the lips, mouth, throat or tongue

Children – call 999 or take your child to A&E now for any of these:

seizure (fit) shaking or jerking because of a fit, or unconscious (cannot be woken up)

choking on liquids or solids right now

difficulty breathing making grunting noises or sucking their stomach in under their ribcage

unable to stay awake cannot keep their eyes open for more than a few seconds

blue, grey, pale or blotchy skin, tongue or lips on brown or black skin, grey or blue palms or soles of the feet

limp and floppy their head falls to the side, backwards or forwards

heavy bleeding spraying, pouring or enough to make a puddle

severe injuries after a serious accident or assault

signs of a stroke face dropping on one side, cannot hold both arms up, difficulty speaking

sudden rapid swelling of the lips, mouth, throat or tongue

sudden confusion agitation, odd behaviour or non-stop crying

British Sign Language (BSL) speakers can make a BSL video call to 999.

Deaf people can use 18000 to contact 999 using text relay.

NHS 111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.