Some consultations are over the phone and via video but we will assess your situation and invite you into the practice if needed. 

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. 

To make an appointment please call your surgery during the following times:

  • Monday, Tuesday & Friday 09:00 - 12:00 & 15:00 – 17:00.
  • Wednesday & Thursday 09:00 – 12:00.
  • Heaton Avenue 01708 386655
  • Health Centre 01708 348963 


Please speak to our reception team who could refer you to an alternative service

Your doctor isn't the only person who can help you feel better

Ask our receptionist if they can refer you to Joy, which are additional services provided within the surgery. See below for the type of help they can offer.


Social Prescriber

Links to community services: local walking schemes, community gardening projects, volunteering, green gyms, arts and cultural events, dance and singing classes, befriending, cookery, healthy eating, relaxation sessions.

Improved quality of life: Managing debt, benefits advice, legal advice, housing, community employment support, skills/education development, drug and alcohol support, community safety, coping strategies.

Personalised care plan: Active listening, time, space, smart goals, empowerment, self-esteem, confidence, give control, social, practical and emotional support. Social, practical, emotional support: mild mental health, isolation, carer, low self-esteem, low confidence, pregnant women, elderly, managing long-term conditions, bereavement.


Health & Well Being Coach

Lifestyle Management: Motivational coaching, Healthy Lifestyle Education, Self Esteem/Confidence, Weight Management, Activity management, Healthy Eating

Stress Management: Burn-out/Fatigue, Anxiety/Depression, Aches/Pains (stress related), Complementary Therapies (Yoga, Meditation, Shiatsu/Acupressure, Healing etc.), Lockdown Syndrome (low mood, apathy, helpless, mental/emotional fatigue, physical tiredness without cause)

Long Term Conditions: Diabetes, COPD, MSK (Desk related or sedentary lifestyle), Low Level Mental Health, Pre-medication (SSRIs, Analgesics, Statins etc.), Blood sugar, Cholesterol, Blood pressure.



We also have an in-house physiotherapist. If you require the expertise of a physiotherapist for example back pain, joint pains or an injury requiring treatment, our physiotherapist will be able to assess, advise and order any tests that you may require.


Our Dieticians assess, diagnose and treat dietary and nutritional problems such as: IBD, IBS, coeliac disease, GORD. Overweight or obesity including complex weight management e.g. fatty liver, diabetes, low muscle mass. Frailty or malnutrition e.g. neurological conditions, access to food, modified diet/dietary restriction, risk of frailty - MUST of 2 or below, poor appetite, cachexia, low BMI, unplanned weight loss, sarcopenia and perioperative nutrition. 

Please click here for more information about Social Prescribers Link will open in new window

Covid-19 Vaccines are available at Crescent Pharmacy

Autumn Covid Vaccinations

These are currently available at


65 Masefield Crescent

Gidea Park




Either WhatsApp on 07812 064493 or call on 01708 345349 to book

Flu vaccines will not be given at Crescent Pharmacy

Please contact the surgery to book these

Covid vaccine

Covid-19 Vaccines are available at Crescent Pharmacy

Home Visits

If possible please try to telephone the surgery before 10:00am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP or a health visitor; if you have recently had a baby or are newly registered with a GP and have a child under five years.

A lack of transport or having to look after young children are not considered reasons to justify a home visit.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

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