New Cloud Based Telephone System

We are pleased to announce that our new telephone system went live on 9th April 2024.

The new system will enable you to contact the relevant department with ease, we will only have 1 telephone number for each surgery.

The Health Centre - 01708 343991

Heaton Avenue - 01708 343300

You can select one of the options below when calling either surgery, you will be given a place in the queue where you can either wait on the line or request a call back when your position in the queue is next. Please note ALL calls will now be recorded.


General Enquiries

Insurance/Solicitor Reports




Our other services have not changed so you can still use AccuRx for admin queries or book appointments using the NHS APP.

New Appointment Booking System

Appointments will be bookable from 8am-6:30pm, Monday to Friday. However, appointments will only be booked 2-weeks in advance and the appointments for 2-weeks' time will be released the following day at 8am.

For example on Wednesday 27th March each surgery will release their appointment availability for the following day in 2 weeks time; Heaton Avenue will release 12 appointments for Wednesday 10th April and The Health Centre will release 14 appointments for the same day. Thursday 28th March; Heaton Avenue branch will release 20 appointments for Thursday 11th April and The Health Centre wil release 20 appointments for the same day. These can be booked on-line or via phone. This will enable us to offer appointments in 2 weeks time rather than waiting the current 3-4 weeks. 

Emergency appointments will still be available daily from 8am at each surgery.

Please ensure you call the surgery that you are registered at to book an appointment.


111 mental health

NHS 111 Mental Health Crisis Response Service

NHS 111 Mental Health Crisis Response Service

People living in the London Boroughs of the City of London, Hackney, Newham, Tower Hamlets, Waltham Forest, Redbridge, Havering, and Barking and Dagenham will be able to call 111 and select option 2, putting them through to a fully trained and qualified mental health professional team based in ELFT’s crisis hub in Tower Hamlets.

The team has a wide range of skills, including on-the-phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

NHS Friends and Family

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