High Demand on A&E and 999

● A&E departments and 999 responders experience very high demand in winter and are not always required. Many patients can be treated safely and comfortably elsewhere, meaning people who need to be seen urgently for life saving treatment can be seen quicker.

● If you are feeling unwell and need urgent care there are a number of options for you to consider. It is important that you visit the right service for your needs.

● If you feel unwell or have a minor injury, your local pharmacy can offer advice and some medicines. This can help you treat your condition yourself at home. Pharmacists can also help you see the right person, if you need to see someone else. Many pharmacies across north east London are open until late and at weekends and have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

● If you have a more serious illness, your GP practice should be your first point of call. You can book routine appointments in the evening and weekends, and urgent GP appointments seven days a week. Visit your GP practice website or NHS 111 online for advice. If you cannot access the internet, call 111 or your GP practice directly.

● A 999 call should only be used for life-threatening emergencies or serious injuries.

● Help the NHS help you this winter. For more information visit www.northeastlondon.icb.nhs.uk/urgentcare