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New Cloud Based Telephone System
We are pleased to announce that our new telephone system went live on 9th April 2024.
The new system will enable you to contact the relevant department with ease, we will only have 1 telephone number for each surgery.
The Health Centre - 01708 343991
Heaton Avenue - 01708 343300
You can select one of the options below when calling either surgery, you will be given a place in the queue where you can either wait on the line or request a call back when your position in the queue is next. Please note ALL calls will now be recorded.
Appointments
General Enquiries
Insurance/Solicitor Reports
Referrals
Registrations
Results
Our other services have not changed so you can still use AccuRx for admin queries or book appointments using the NHS APP.
New Appointment Booking System
Appointments will be bookable from 8am-6:30pm, Monday to Friday. However, appointments will only be booked 2-weeks in advance and the appointments for 2-weeks' time will be released the following day at 8am.
For example on Wednesday 27th March each surgery will release their appointment availablitity for the following day in 2 weeks time; Heaton Avenue will release 12 appointments for Wednesday 10th April and The Health Centre will release 14 appointments for the same day. Thursday 28th March; Heaton Avenue branch will release 20 appointments for Thursday 11th April and The Health Centre wil release 20 appointments for the same day. These can be booked on-line or via phone. This will enable us to offer appointments in 2 weeks time rather than waiting the current 3-4 weeks.
Emergency appointments will still be available daily from 8am at each surgery.
Please ensure you call the surgery that you are registered at to book an appointment.
NHS 111 Mental Health Crisis Response Service
NHS 111 Mental Health Crisis Response Service
People living in the London Boroughs of the City of London, Hackney, Newham, Tower Hamlets, Waltham Forest, Redbridge, Havering, and Barking and Dagenham will be able to call 111 and select option 2, putting them through to a fully trained and qualified mental health professional team based in ELFT’s crisis hub in Tower Hamlets.
The team has a wide range of skills, including on-the-phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.
May Bank Holidays - Opening Hours
Early May Bank Holiday
Monday 6th May 2024 - Closed
Tuesday 7th May 2024 - Open as usual
Spring Bank Holiday
Monday 27th May 2024 - Closed
Tuesday 28th May 2024 - Open as usual
If you need help outside of surgery hours please follow this link
Urgent and Emergency help outside of normal surgery hours
Evening and Weekend Appointments are available, please click the link below
ONLINE BOOKING IS NOW AVAILABLE FOR YOUR PRACTICE FOR EVENING AND WEEKEND APPOINTMENTS
No need to call and wait on hold for an appointment!
Please note; Evening and weekend appointments will be at
Petersfield Surgery, 70 Petersfield Avenue, RM3 9PD
GPs
ANPs – Advanced Nurse Practitioners
Nurses