Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.

The practice manager not only supports the GP's and other medical professionals with the delivering of patient services , but also helps to develop the extended services to enhance patient care.

 

Mrs Janet Butcher (f)

Practice Manger 

Joined the practice in 2022 after working 8-years locally as an Assistant Practice Manager. Responsibilities include overall operation of the surgery and personnel management.

Mrs Tracy Lever (f)

Assistant Practice Manager 

Joined the Practice in 2003 and has been an Assistant Practice Manager since 2019. Deputises for the Practice Manager in her absence with day-to-day matters, doctors' appointments and personnel management.

Administration

To ensure that all incoming and internal patient correspondence is stored on/in the patients’ medical record and relevant information is coded. To be able to locate documents as needed by the clinical and non-clinical staff. To carry out administrative related tasks within the administration team as delegated by the doctors and Practice Manager

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.

All receptionists book patient's appointments with the GPs and nurses. They also carry out other important tasks such as the issuing of repeat prescriptions and dealing with other prescription enquiries. They also register new patients, amend current patient's records, carrying out searches and other practice audits.

Secretaries

The role of Medical Secretary is to provide secretarial support to the Practice Manager, GP’s and other members of the Primary Health Care Team.

Miss Janice Bell (f)
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