Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

The surgery is closed for the Christmas Holidays

25th - 28th December 2020

& 1st January 2021

For Life threatning condition call 999

for non-urgent conditions call 111




Telephone for an appointment 

on 01708 343991 or 01708 343300

or register using NHS APP 

To order a repeat prescription please place your request

in the GPs Prescription Box in the foyer of the Health Centre



50-64 YEARS OLD - WINTER 2020

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Supplying Face Mask Exemption letters to patients


In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).


The BMA (British Medical Association) has advised GP Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.


Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva. There are also charities such as Hidden disabilities ( which provides face covering exemption cards.

A full list of guidance can be found at

contact your doctors online and get a response by the end of the next working day

For eConsult please click the link below



Please click here to print an Isolation letter for your Employer Isolation letter for patients

Should my child return to school? Returning to School Letter

Check if you have coronavirus symptoms

Find out about the main symptoms of coronavirus and where to get medical advice if you think you have them.

What to do if you or someone you live with has symptoms of coronavirus

Advice about not leaving your home (self-isolation) and looking after yourself if you or someone you live with has symptoms.

Testing for coronavirus

Information about testing to check if you have coronavirus.

People at higher risk from coronavirus

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Coronavirus in children

Advice about symptoms of coronavirus in children, including when to get medical help if your child seems unwell.

Social distancing advice and changes to everyday life because of coronavirus

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.

Links to more information about coronavirus

Links to government advice, information for health professionals and advice for other parts of the UK. 

Please contact your surgery first by telephone

Do not visit the surgery unless advised to do so by your GP.

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

The NHS is still here for you

Your NHS is still here for you. We know that some people are worried that they might be a burden to the NHS, or that they could contract COVID-19 if they seek help for an urgent medical issue at the moment. GPs in your area want to reassure you that this isn’t the case and your NHS is here for you.  


If you need urgent medical help visit your GP practice website, use an NHS app to contact your practice, or contact them by phone. Most appointments with a GP, nurse or other healthcare professional will now be via a phone call, and if you are told you need to see a clinician in person, the NHS has put measures in place to make sure patients are seen safely.


GP practices and hospitals have strict infection prevention and control measures in place, so it is safe to attend appointments. It is important that you continue attend routine appointments, such as antenatal checks, cancer screenings, and take your children for childhood vaccinations, as normal, unless you have been told not to attend.

If you need urgent medical help, and are not able to contact your practice visit NHS 111 online. If you cannot get help online, call 111. If it’s a serious or life-threatening emergency, call 999

Advice regarding Coronavirus remains the same. Anyone who has symptoms of this illness (a new continuous cough, or a high temperature, or a loss of smell or taste) must stay at home for at least seven days. Anyone you live with should not leave your home for 14 days. You can use the NHS 111 COVID-19 online service to check your symptoms and get more advice. You should not go to a GP practice, pharmacy or hospital. This is to help limit the spread of the virus.




You can see a GP locally at North ST Medical Care or Rosewood Medical Centre by contacting

THE HAVERING HUB on 0203 770 1888.


The Harold Wood Polyclinic, St Clements Avenue, Off Gubbins Lane, Harold Wood , Essex, RM3 0FE.

Monday - Sunday. 8.00-19.30pm     

Contact no. 0300 300 1573

The Polyclinic offer a walk in service for all minor aliments.


Changes to prescribing and other services

To protect essential services in our area we have to make savings of £55 million and we must look at further reducing spending now. Local clinical commissioning groups (CCGs) recently held an eight week public consultation talking about some of the things we thought we could save money on.


A full breakdown of the proposals and what was approved is attached and is also now available on our websites:


Barking and Dagenham, Havering and Redbridge Clinical Commissioning Groups


CQC - Care Quality Commission 

Inspection Report.  April 2017 Rating Good

Telephone Review 2019.

Overall Rating : GOOD

Are Services safe?                                                                   Good

Are services effective?                                                            Good

Are services caring?                                                                Good

Are services responsive to people's needs?                           Good

Are services well-led?                                                             Good

Drs Kuchhai & Saheecha are pleased to inform our patients that we met all the Standards required by the Care & Quality Commission. (CQC) For full results please click on the following link.

Practice Mission Statement

The Doctors and staff at The Health Centre & Heaton Avenue Surgery in Harold Hill are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of Chronic Diseases such as Asthma, COPD, Diabetes and offer a wide variety of other medical services including Antenatal and Postnatal Care, Childhood Vaccinations, Family Planning, Travel Vaccine and Well-person check-ups. We also provide Minor Surgery, Joint injections and Warfarin Clinic within the practice. Our surgery has experienced GP's with various specialities including; Mental Health, Diabetes and Family Planning

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some productive feedback if you like.

Patient Services On Line.

Download the NHS APP or PATIENT ACCESS APP to register to book appointments and Prescriptions on line. 

points to remember

1. Select the correct surgery when booking

2. Prescription requests will not be ordered until the next working day and will be available for collection at the surgery two working days later.

Please check all medication on your Repeat prescription list and only order what you need. Please let us know if any medication is no longer required.

PTI & Staff Training

Once a month on the 2nd Tuesday of the month our doctors/nurses attend a Protected Training Initiative (PTI) where they have access to a range of training events.

On these days we do not have any afternoon surgeries, therefore from 13.00pm our telephone lines are diverted to our Out of hours provider NHS111. 

Future PTI Dates  TBA

To book an Appointment

Please call the dedicated appointment line at your surgery
Heaton Avenue 01708 386655 & The Health Centre 01708 348963
Monday, Tuesday and Friday's.       10.00 -12.00 & 5.00 -6.00pm.
Wednesday & Thursdays                10.00 - 12.00 noon.  

Friends & Family Test

Have you visited the surgery recently? We would like to know if based on your recent visit, 'would you recommend us to your friends and family'. Please let us know by clicking on Friends and Family under the 'Have your say' menu on the right.  

Surgery Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Wednesday 1.00pm -18.30pm

The Health Centre is now open Wednesday afternoons 13.00 - 18.30pm

Heaton Avenue Surgery will remain closed during these hours

We are committed to complying to right of access requests under Data Protection Act 2018 and the Freedom of Information Act 2000.


However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time.  Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

 The Information Commissioners Office has recognised the current situation in the NHS

 We strive to be transparent and to work with an open culture.  But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information or records will be delayed.  We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

 It may therefore take up to the statutory deadline of 3 months in certain cases to respond to Subject Access Requests.

 For Freedom of Information requests, the Practice will try and continue to process them as normal, but this will be dependent on the availability of staff.

 If you have a complaint linked to how we are dealing with requests, please contact the Practice as noted on our website

Registering with the Practice

New to the area and would like to join our practice? Visit one of our two surgeries and speak with our reception staff who are always willing to help.

Patient's Reference Group

Patients of all age groups are encouraged to join the Patients Reference Group we are looking at particularly those aged 55 years and under as we need numbers to reflect the Patient Profile. In joining the group you agree to completeing an annual Practice survey. We will advise you when to complete a survey and when the results are published On-line.

To register click on Patients Guide to Services then Patient Group.

Data Protection Policy

The Data Protection Act 1998 (DPA) requires a clear direction on policy for security of information within the practice. The policy will provide direction on security against unauthorised access, unlawful processing, and loss or destruction of personal information. The following is a Statement of Policy which will apply.




  • The practice is committed to security of patient and staff records.
  • The practice will display a poster in the waiting room explaining to patients the practice policy (see below)
  • The practice will make available a brochure on Access to Medical Records and Data Protection [*] for the information of patients. 
  • The practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. This will include training on Confidentiality issues, DPA principles, working security procedures, and the application of Best practice in the workplace. 
  • The practice will undertake prudence in the use of, and testing of, arrangements for the backup and recovery of data in the event of an adverse event. 
  • The practice will maintain a system of “Significant Event Reporting” through a no-blame culture to capture and address incidents which threaten compliance.
  • DPA issues will form part of the practice general procedures for the management of risk.
  • Specific instructions will be documented within confidentiality and security instructions and will be promoted to all staff. 
  • Reviewed 28.2.2013                        

               Data Sharing Agreement - More information below

(Site updated 23/12/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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