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Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Covid-19 vaccines update 17 February 2021

If you are aged 70 and over or are clinically extremely vulnerable (high risk) and have not been contacted about having your first vaccine, please contact your GP for a COVID-19 vaccine. 

If you are a frontline health and social care worker, please book on the national booking system or using the staff booking system applicable in your organisation.

If you are aged 65-69 please book onto the national booking system for a list of vaccination sites or wait to get a letter from the NHS or be contacted by your GP.

If you are clinically vulnerable (moderate risk) or you are in receipt of a carer’s allowance, or if you are the main carer of an elderly or disabled person whose welfare may be at risk if you fall ill, we are vaccinating people in this cohort, but please wait for your GP or council to contact you.

The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice. 

There is comprehensive information, guidance, and answers to questions, including vaccination information for frontline health and social care staff, carers and clinical vulnerable (moderate risk) at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)

Getting the help you need 

The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it.  

Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed. 

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.   

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms. 

Please remember that 999 and A&E are for emergencies.  

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules  

Please note we are still open for our patients. We want to encourage anyone with concerns like chest pains, slurred speech, paralysis, rectal bleeding, lumps and bumps - and lots more please do contact us.

https://111.nhs.uk/isolation-note/

TELEPHONE YOUR SURGERY TO  BOOK APPOINTMENT

PLEASE DO NOT VISIT THE SURGERY

To obtain Blood Test results please telephone the surgery after 1pm. 

Patients attending the surgery must wear some form of mask or face covering when visiting the surgery. 

To order a repeat prescription please place your request in the correct prescription Box in the foyer of the Health Centre.      You do not need to enter the building.

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FLU VACCINATION FOR 

50-64 YEARS OLD - WINTER 2020

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Supplying Face Mask Exemption letters to patients

 

In England, you must by law wear a face covering on public transport and in shops and supermarkets as of 24 July 2020.

The Government guidance suggests there is no requirement for evidence for exemption. It should be sufficient for someone to declare that they are eligible for an exemption direct with the person questioning them (eg bus driver).

 

The BMA (British Medical Association) has advised GP Practices are therefore not required to provide letters of support for those who fall under the list of exemptions, or to those who do not fall under the list of exemptions.

 

Some transport providers are providing evidence of exemptions themselves, see for example this information from First Bus and Arriva. There are also charities such as Hidden disabilities (https://hiddendisabilitiesstore.com/) which provides face covering exemption cards.

A full list of guidance can be found at https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

contact your doctors online and get a response by the end of the next working day

For eConsult please click the link below

          eConsult

CORONAVIRUS
Check if you have coronavirus symptoms

Find out about the main symptoms of coronavirus and where to get medical advice if you think you have them.

What to do if you or someone you live with has symptoms of coronavirus

Advice about not leaving your home (self-isolation) and looking after yourself if you or someone you live with has symptoms.

Testing for coronavirus

Information about testing to check if you have coronavirus.

People at higher risk from coronavirus

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Coronavirus in children

Advice about symptoms of coronavirus in children, including when to get medical help if your child seems unwell.

Social distancing advice and changes to everyday life because of coronavirus

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.

Links to more information about coronavirus

Links to government advice, information for health professionals and advice for other parts of the UK. 

HOW TO GET HELP OUTSIDE OF SURGERY HOURS

DIAL 999 FOR ALL LIFE THREATENING CONDITIONS

DIAL NHS 111 FOR ALL OTHER CONDITIONS

You can see a GP locally at North ST Medical Care or Rosewood Medical Centre by contacting

THE HAVERING HUB on 0203 770 1888.

FOR LESS URGENT HEALTH CARE NEEDS, YOU CAN SPEAK TO YOUR LOCAL PHARMACY. 

The Harold Wood Polyclinic, St Clements Avenue, Off Gubbins Lane, Harold Wood , Essex, RM3 0FE.

Monday - Sunday. 8.00-19.30pm     

Contact no. 0300 300 1573

The Polyclinic offer a walk in service for all minor aliments.

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CQC - Care Quality Commission 

Inspection Report.  April 2017 Rating Good

Telephone Review 2019.

Overall Rating : GOOD

Are Services safe?                                                                   Good

Are services effective?                                                            Good

Are services caring?                                                                Good

Are services responsive to people's needs?                           Good

Are services well-led?                                                             Good

Drs Kuchhai & Saheecha are pleased to inform our patients that we met all the Standards required by the Care & Quality Commission. (CQC) For full results please click on the following link.

https://www.cqc.org.uk/location/1-543958039

Practice Mission Statement

The Doctors and staff at The Health Centre & Heaton Avenue Surgery in Harold Hill are proud to offer the highest standard of patient-centred healthcare.

We run many clinics for the management of Chronic Diseases such as Asthma, COPD, Diabetes and offer a wide variety of other medical services including Antenatal and Postnatal Care, Childhood Vaccinations, Family Planning, Travel Vaccine and Well-person check-ups. We also provide Minor Surgery, Joint injections and Warfarin Clinic within the practice. Our surgery has experienced GP's with various specialities including; Mental Health, Diabetes and Family Planning

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some productive feedback if you like.

Patient Services On Line.

Download the NHS APP or PATIENT ACCESS APP to register to book appointments and Prescriptions on line. 

points to remember

1. Select the correct surgery when booking

2. Prescription requests will not be ordered until the next working day and will be available for collection at the surgery two working days later.

Please check all medication on your Repeat prescription list and only order what you need. Please let us know if any medication is no longer required.

PTI & Staff Training

Once a month on the 2nd Tuesday of the month our doctors/nurses attend a Protected Training Initiative (PTI) where they have access to a range of training events.

On these days we do not have any afternoon surgeries, therefore from 13.00pm our telephone lines are diverted to our Out of hours provider NHS111. 

Future PTI Dates  TBA

To book a Dr/Nurse Appointment

Please telephone the dedicated appointment line at your surgery
Heaton Avenue 01708 386655 & The Health Centre 01708 348963
Monday, Tuesday and Friday's.       10.00 -12.00 & 5.00 -6.00pm.
Wednesday & Thursdays                10.00 - 12.00 noon.  

Friends & Family Test

Have you visited the surgery recently? We would like to know if based on your recent visit, 'would you recommend us to your friends and family'. Please let us know by clicking on Friends and Family under the 'Have your say' menu on the right.  

Surgery Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Wednesday 1.00pm -18.30pm

The Health Centre is now open Wednesday afternoons 13.00 - 18.30pm

Heaton Avenue Surgery will remain closed during these hours

We are committed to complying to right of access requests under Data Protection Act 2018 and the Freedom of Information Act 2000.

 

However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time. Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

The Information Commissioners Office has recognised the current situation in the NHS https://ico.org.uk/about-the-ico/news-and-events/icos-blog-on-its-information-rights-work/.

We strive to be transparent and to work with an open culture.  But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information or records will be delayed.  We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

 It may therefore take up to the statutory deadline of 3 months in certain cases to respond to Subject Access Requests.

 For Freedom of Information requests, the Practice will try and continue to process them as normal, but this will be dependent on the availability of staff.

 If you have a complaint linked to how we are dealing with requests, please contact the Practice as noted on our website

Registering with the Practice

New to the area and would like to join our practice? You can register on line but clicking on the link 'Online Services'  or telephone the surgery and we will arrange for a form to be sent to you. Please do not visit the surgery unless advised by staff to do so. Thank you. 

Patient's Reference Group

Patients of all age groups are encouraged to join the Patients Reference Group we are looking at particularly those aged 55 years and under as we need numbers to reflect the Patient Profile. In joining the group you agree to completeing an annual Practice survey. We will advise you when to complete a survey and when the results are published On-line.

To register click on Patients Guide to Services then Patient Group.

Data Protection Policy

The Data Protection Act 1998 (DPA) requires a clear direction on policy for security of information within the practice. The policy will provide direction on security against unauthorised access, unlawful processing, and loss or destruction of personal information. The following is a Statement of Policy which will apply.

 

THE POLICY

 

  • The practice is committed to security of patient and staff records.
  • The practice will display a poster in the waiting room explaining to patients the practice policy (see below)
  • The practice will make available a brochure on Access to Medical Records and Data Protection [*] for the information of patients. 
  • The practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. This will include training on Confidentiality issues, DPA principles, working security procedures, and the application of Best practice in the workplace. 
  • The practice will undertake prudence in the use of, and testing of, arrangements for the backup and recovery of data in the event of an adverse event. 
  • The practice will maintain a system of “Significant Event Reporting” through a no-blame culture to capture and address incidents which threaten compliance.
  • DPA issues will form part of the practice general procedures for the management of risk.
  • Specific instructions will be documented within confidentiality and security instructions and will be promoted to all staff. 
  • Reviewed 28.2.2013                        

               Data Sharing Agreement - More information below

https://www.eastlondonhcp.nhs.uk/aboutus/fair-processing-and-gdpr.htm

(Site updated 18/02/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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